Lead, Service Management Office (SMO) & ITSM

Eton Solutions is a hypergrowth fintech transforming the Family Office segment of the Wealth Management industry. Eton’s AtlasFive® is a comprehensive enterprise management platform specifically designed to help modern Family Offices meet the unique and varied challenges of Ultra High Net Worth families.

For more details visit: https://eton-solutions.com

Eton Solutions is seeking an IT Manager to lead and mature internal IT operations supporting employees across the U.S., India, and Singapore. This role will be based onsite at our U.S. headquarters in Raleigh, NC and will oversee the Internal IT team in RTP and in India.

Reporting to the VP, Head of Global IT Operations, the Global IT Manager will manage the company’s internal infrastructure, endpoint devices, collaboration tools, and service support systems. This is a hands-on, player-manager role—the individual will lead the global Internal IT function while directly providing day-to-day IT support for the U.S. HQ office.

The ideal candidate is a technically skilled professional with a service-oriented mindset, capable of managing global operations while also rolling up their sleeves to troubleshoot, build processes, and improve user experience.

Corporate IT Operations

• Provide daily onsite IT support to HQ staff and executives (endpoints, networks, access).
• Lead the global Internal IT team across U.S., India, and Singapore offices.
• Oversee helpdesk operations, ensuring timely resolution of employee issues under SMO-defined ITSM workflows.
• Manage hardware and software inventory, procurement, licensing, and lifecycle management.

Identity, Access & Collaboration Systems

• Own corporate identity platforms including Azure AD, Microsoft 365, Intune, and enterprise collaboration tools.
• Manage onboarding/offboarding workflows including account creation, laptop setup, permissions, MFA, and AD access provisioning.
• Ensure identity and access controls are executed according to CISO-defined policies.
• Collaborate with DevSecOps for role separation and shared-access workflows (e.g., dual controls, privileged access).

Infrastructure & Endpoint Management

• Administer internal networks, Wi-Fi, VPN, conference room systems, and endpoint protection.
• Ensure secure configurations, patching, and compliance.
• Coordinate with vendors supporting office network infrastructure and onsite hardware.

Security & Compliance (Execution Role)

• Enforce device encryption, endpoint compliance, secure configuration baselines, and access controls defined by the CISO.
• Support SOC 2, ISO 2700, etc. evidence collection for corporate IT controls.
• Maintain accurate logs and documentation for internal IT security events.

Leadership & Culture

• Mentor global internal IT staff, driving accountability, service excellence, and continuous improvement.
• Develop training materials, self-service guides, and user education to improve IT adoption.
• Act as a bridge between HQ and India IT operations, ensuring unified processes and smooth cross-time-zone support.

• Bachelor’s degree in Information Technology, Computer Science, or a related field — or equivalent hands-on experience.
• 5+ years of experience in IT support or IT operations, with at least 2 years in a supervisory or team lead role.
• Strong hands-on experience with Microsoft 365, Azure AD, Windows administration, and Intune endpoint management.
• Proficiency in troubleshooting hardware, software, network, and user access issues.
• Experience supporting a distributed workforce across global time zones.
• Excellent communication and interpersonal skills, with a strong focus on customer service and teamwork.

• Experience managing or mentoring offshore IT support teams.
• Familiarity with ITSM tools (JIRA, ServiceNow, or equivalent).
• Knowledge of compliance frameworks such as SOC 2, ISO 27001, or GDPR.
• ITIL v4 Foundation or Microsoft certifications.

• Hands-on technical aptitude with strong troubleshooting ability.
• Reliable, service-oriented communicator who builds trust with users.
• Strong organizational skills and attention to detail.
• Collaborative team player with global awareness and cultural sensitivity.
• Demonstrated ability to grow into larger leadership roles over time.

• Location:RTP, NC (Office-based role).
• Regular coordination with global teams in India and Singapore.
• Occasional after-hours or weekend support for critical incidents or maintenance windows.